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SSB launches digital self-service portal

HighlightsSSB launches digital self-service portal

The My Social Security Self Service Portal is one part
of the SSB’s larger digital transformation efforts

by Khaila Gentle

BELIZE CITY, Fri. Aug. 26, 2022

The Social Security Board (SSB), at its annual SSB Connect event, launched a new self-service portal which, according to the SSB’s Chief Information Officer, Ward McGregor, is a part of the Board’s ongoing digital transformation.

Through the launch of the portal, the Social Security Board is hoping to reduce long lines at branch offices, shorten turnaround times for benefit claims, and improve the overall services provided as they work towards becoming more customer-focused. In the near future, persons will also be able to make payments online using the portal.

“I’m sure some people have had the experience where they make a claim for a benefit and it takes a while to get a response on that claim. That’s because a lot of our processes—not only in Social Security but across Belize—are largely paper-based,” McGregor said.

The Social Security Board’s digitization process, explained McGregor, is being made possible through the platform known as Peransa, which integrates several key apps that allow management of everything from security and auditing to appointments and documents.

The My Social Security Self Service Portal will allow contributors to more conveniently access SSB services, including making claims and paying contributions. Users can also access the portal to update existing records and apply for a Social Security card replacement.

The SSB’s new customer-focused approach goes even further than providing more convenient services, though. According to the CIO, the SSB will also be making a greater effort to reach those customers that are home-bound, such as the elderly, and those that live in rural areas.

“Our commitment is to provide inclusive, fair, and dependable services to our customers,” McGregor added.

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